About CX Consult

After decades working in the Australian contact centre and CX industry and experiencing a range of different consulting approaches, CX Consult was founded in 2016 to provide a different kind of consulting.

We got a little tired of the latest fads, buzzwords and methodologies along with the hefty pricetags of consulting firms trying to re-invent your entire business or impose their generic models across your business.

Our focus is on providing your business with real, tangible outcomes that help you achieve your objectives, not ours.

Whether it’s to lower operating costs, increase efficiency, decrease turnover or improve the customer experience, we’ll apply our decades of senior contact centre and CX operational experience to directly help you with your specific needs.

Why our customers love us

With our extensive experience and involvement in the industry, we are proud of the fact the majority of our business is generated through our network and word of mouth referrals.

We aren’t ones to really blow our own trumpet but we are really proud of the reasons customers tell us they love us:

  • We do what we say we will do.
  • We don’t try and extend our consultancy or have a pushy sales culture.
  • Our advice is actionable and based on real-life learnings, not textbook theories.
  • We don’t palm off the work to graduates or juniors.
  • We educate and inspire.
  • Our passion is contagious!

We are a bit obsessed with CX

CX Consult is part of the CX Group Australia, delivering a range of high-quality products and services for Australian contact centre and CX Professionals including training, smart sourcing solutions for business and the popular CX Central website that is jam-packed with free resources, tools and expert articles for CX Professionals.

We live, practice and promote CX and you’ll experience that passion in everything we do.