About CX Consult

After decades working in the Australian contact centre and CX industry and experiencing a range of different consulting approaches, CX Consult was founded in 2016 to provide a different kind of consulting.

We got a little tired of the latest fads, buzzwords and methodologies along with the hefty pricetags of consulting firms trying to pad out engagement and increase their profit marging trying to re-invent your entire business or implement the same generic models across every business.

If there is one thing that over 50 years of operational experience in contact centres has taught us, it’s that no two call centres are the same! Our focus is on using and applying our decades of operational experience to provide your business with real, individualised, tangible outcomes designed to suit your business.

Whether it’s to lower your operating costs, increase efficiency, decrease turnover or improve the customer experience, we’ll apply our decades of senior contact centre and CX operational experience to directly help you with your specific needs.

What our customers say

With our extensive experience and involvement in the industry, we are proud of the fact the majority of our business is generated through referrals from our existing clients of from people that have enjoyed our content published on our CX Central website.

We aren’t ones to blow our own trumpet but we are really proud of what our customers recognise us for:

  • We do what we say we will do.
  • We don’t have a pushy sales culture and constantly try and increase the time we spend at your business.
  • We take the time to educate and train people while we consult.
  • Our advice is actionable and based on real-life learnings, not textbook theories.
  • We don’t palm off the work to graduates or juniors.
  • Our passion is contagious!

“Workskil Australia utilised CX Consult to conduct a review of our contact centre function. We found the project to be extremely beneficial to have external visibility over our current processes and approach. This ‘healthcheck’ resulted in a clear and concise report which identified the key areas of focus for us to consider making changes, as well as recommended actions prioritised on a needs/risk basis. Overall the CX Consult team were easy to deal with and approached the review with a level of delicacy which built trust and rapport with our staff, therefore making them feel comfortable to raise issues without fear of reprisal.” Ryan O’Callaghan, Chief Operating Officer, Workskil Australia. 

We are a bit obsessed with Call Centres and Customer Experience!

CX Consult is part of the CX Group Australia, delivering a range of high-quality products and services for Australian contact centre and CX Professionals including training, smart sourcing solutions for business and the popular CX Central website that is jam-packed with free resources, tools and expert articles for CX Professionals.

We live, practice and promote CX and you’ll experience that passion in everything we do.