Meet the CX Consult Team

CX Consult consists of a small permanent team dedicated to providing high-quality consulting services with both Derek and Justin have a wealth of experience working across all facets of the modern contact centre and the broader customer experience frameworks.

Whilst Derek and Justin complete the majority of our engagements, we also use a trusted network of additional consultants (we call them consulting consultants but that just sounds confusing!) to help us depending on the specific requirements for each consulting engagement we take on (e.g. if we need an Artificial Intelligence guru).

Either way, our aim is to ensure you get the most experienced consultant to ensure we deliver the right outcome for your business.

Meet the team:

(It won’t take long!)

  • Justin Tippett

    CEO & Founder

    Justin Tippett is one of Australia's most well known and respected leaders in the Australian CX & Contact Centre industry.

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  • Derek Finch

    Senior Consultant

    Derek is a highly experienced contact centre specialist with over 25 years of experience in setting up, managing and optimising contact centres.

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Like to join the CX Consult team?

We are on the lookout for practising consultants and industry experts to join our growing business. If you have a passion for contact centres or customer experience and are at the top of your game we’d love to chat. Call Justin directly on 0418 396 691.