CX & Contact Centre Technology Support & Consulting

Having the right technology to drive your customer experience and contact centre has never been more critical. It's also never been more confusing!

From cloud/hosted contact centre solutions through to Chatbots, WFM, Speech Analytics, Conversational AI, Knowledge Management Solutions, CRM tools and more, it can be overwhelming trying to determine the right solution for your business that will deliver the right balance between customer experience and cost.

The good news is help is available!

Of course, we have our paid CX & Contact Centre Technology Support & Consulting services, but there are also numerous free services available to either help you with learning more or getting a shortlist of recommended suppliers.

What's ultimately important is to ensure that you get the most out of your contact centre channel to deliver the right customer experience for your business.

And that 'for your business' is important. Not all businesses want to provide 5-star customer service as that typically comes with a 5-star price tag.  For some businesses, automating the customer experience and reducing costs are the key priorities. Or perhaps long wait times aren't that important.

Regardless, our consulting is to ensure we help you achieve the right outcomes for your business.

CX & Contact Centre Technology support and consulting services
CX & Contact Centre Technology has never been more confusing, or important, in contributing to your overall business objectives.

Our CX & Contact Centre Technology Support & Consulting Solutions

We are here to help you navigate through the vast range of technology options with our services including:

  • Identifying the right solutions for your business
  • Support with procurement (RFI/RFP, contract management etc)
  • Implementation
  • Optimisation
  • Vendor Management

So whether you have a small contact centre looking for the best all-in-one solution, you need to upgrade your existing platform or you need to add new or enhanced capability to your business, contact us today to see how we can help with your technology strategy.

With over 55 years of experience working in the contact centre industry as vendors, outsourcers and practitioners, we'll ensure you get the right outcome for your business.

Free CX & Contact Centre Technology Support

As well as our paid services we've mentioned above, we also contribute a significant amount of content to the #1 website for CX and Contact Centre Professionals in Australia, CX Central. We've included some handy links below to access some of the free resources available to help improve your knowledge.