Our core expertise was founded in contact centres and customer service with our consultants all having a minimum of 20 years of senior operational experience.
Whilst there some common traits in high-performing contact centres regardless of the industry vertical, location or size, we’ve also been around long enough to recognise that there are some nuances that exist in particular industries.
We have extensive experience across multiple industry verticals including:
- Not For Profit
Whether you’ve got a small centre ranging from 5 to 150 seats we offer a range of services to help – from Call Centre Health Checks, Technology advice, Process Optimisation, KPI setting, Knowledge Management and more.
Of course, these days the contact centre is just one part of your customer’s journey.
We also offer broader CX services include Strategy design, Customer Journey Mapping, Voice of the Customer programs and more.
Locations we service
We are primarily based in Melbourne and Adelaide however we are used to life on the road!
Whether it’s the main capital cities such as Sydney, Brisbane, Hobart, Canberra and Darwin or regional towns like Geelong, the Blue Mountains etc we are happy to travel.
But it’s not just within Australia, we’ve been happy to provide consulting services in New Zealand, Philippines and Papua New Guinea to name a few and no where is off limits!
We are grateful for the opportunity to work with some amazing companies who have invested in improving the customer and employee experience. These are just a selection of the companies we have worked with recently.