See who trusts CX Consult with their contact centre
From global brands and government agencies to councils and not-for-profits, these are some of the organisations I've helped.
Many clients prefer to keep the work confidential, so this is only a sample. Client references are available on request.
A sample of organisations I've worked with
Hear it from the leaders who've had a health check
“We engaged with Justin to unpack and health check our call centre operations and service team. This enabled us to identify and reinforce areas of strength, support business cases for improvements and to also make some immediate efficiency changes.
Justin has made a significant impact on the Customer Service operations aligning with strategic priorities, was a pleasure to work with and I highly recommend the services available.”
Katrina ByeManager Commercial Operations and International, The Gordon“We were impressed at how Justin took the necessary time to first listen and understand our business needs and our pain points, without making any prior assumptions to how we should improve.
Justin's comprehensive initial ‘health check’ process resulted in establishing real evidence-based call centre solutions that aimed to solve our current problems, yet ensured constant alignment with our overriding business vision and strategies.”
Tim GreenManager, Commercial Capability, Philip Morris“We engaged CX Consult to conduct a health check on our support operations and provide a holistic view of what we were doing well, and where we could make quick and critical improvements.
We've since implemented a number of the recommendations made and wouldn't hesitate in recommending CX Consult to other firms looking to lead the market in the support they provide.”
Heather CrichtonGeneral Manager Member Success, PEXA“This ‘healthcheck’ resulted in a clear and concise report which identified the key areas of focus for us to consider making changes, as well as recommended actions prioritised on a needs/risk basis.
Overall the CX Consult team were easy to deal with and approached the review with a level of delicacy which built trust and rapport with our staff, therefore making them feel comfortable to raise issues without fear of reprisal.”
Ryan O'CallaghanChief Operating Officer, Workskil AustraliaIs your sector one I know?
I work with leaders in Australia and internationally, from local government to global brands.
And most global contact centre best practices apply whatever your industry or sector, so what works in one contact centre usually works in yours.
Government
Departments, agencies and local councils.
Financial and energy services
Financial services and energy providers.
Health, insurance and aged care
Health, insurance and aged care providers.
Retail, education and NFPs
Retailers, education providers and not-for-profits.
Outsourcers and BPOs
B2B service providers and outsourced contact centres.
Any size of team
From small internal teams to large multi-site operations.
Want to speak with a past client?
Most of my work is confidential: few organisations want to say publicly that their contact centre needed help.
If you'd like to hear first-hand what a health check is like, I can put you in touch with a client reference.
Get the same clarity for your contact centre
Book a free 30-minute call. We'll talk through what's happening and whether a health check is the right fit. No obligation.
Prefer to talk? Call 03 9492 2872, Monday to Friday, 8:30am to 5:30pm Melbourne time. Or book a call above at a time that suits you.
Or email enquiries@cxconsult.com.au