Meet Justin Tippett

The leading authority on Contact Centres in Australia

Justin Tippett is a contact centre and customer experience (CX) professional with 30 years of experience working across a range of senior roles in both the private and public sectors.

Justin’s consultancy is highly sought after as he has a unique perspective and experience that is unparalleled in the Australian contact centre industry:

  • Justin first started on the phones over 30 years ago and worked his way through every role in the contact centre through to senior executive roles including Head of Business Development, Chief Commercial Officer and Chief Executive Officer so he can communicate to stakeholders at all levels.
  • Justin has worked across a range of high-profile brands including Australia Post, myki, Nespresso, Pizza Hut, Honda, Energy Australia, SEEK, Telstra, TrustPower, Coles, Lumo, Bega, Westfund, PEXA, State Trustees, Bounce, Chisholm Institute, Gordon Tafe, Simply Energy and more.
  • He’s worked with captive (in-house) contact centres and in the outsourcing business (both in an operational and leadership capacity)
  • He has experience working in the private, public and NFP sector so he understands the nuances between them.
Justin Tippett call centre consulting in Australia

Justin Tippett is the leading voice in the Australian contact centre industry. He’s won numerous industry awards, been named one of the Top CX (Customer Experience) Influencers in the World and is CEO of the Australian Customer Experience Professionals Association (ACXPA) and specialist Contact Centre & CX training business (CX Skills). 

Industry Leadership

When it comes to engaging a consultant to provide you with advice on your contact centre, you want to ensure the advice you are paying for is sound.

Many so-called ‘experts’ claim to be CX and/or call centre experts, but you’d be hard-pressed to find anyone who can match Justin’s passion and experience for the CX and contact centre industry.

For over three decades, Justin has contributed his time, energy and experience to support the industry, including:

  • CEO of the Australian Customer Experience Professionals Association (ACXPA).
  • Founder and Chief Editor of CX Central – Australia’s leading website for contact centre and customer experience professionals.
  • Founder of CX Skills – Australia’s only specialist training company for contact centres and customer experience employees.
  • Judging a number of local and international call centre award programs including the Contact Center World Awards in Las Vegas and the Auscontact Awards in Australia.
  • Chairing the Auscontact Association Victorian Chapter from 2012 to 2015.
  • Chairing and speaking at numerous conferences domestically and internationally.
  • The host of the new CX Matters Podcast and the award-winning CX Central Podcast.
  • A regular commentator in the media on customer service and contact centre news and trends.
Justin Tippett presenting
Justin Tippett presenting at a Call Centre industry conference in Melbourne on Contact Centre Management Best-Practice

Size Matters!

When you meet Justin there is no doubt he has a physical presence towering over 6ft.

But that’s not the size we are talking about!

When it comes to contact centre, size matters. Whislt there are some similarities across all contact centres, the challenges with a 10 seat contact centre can be very different than a 500 seat contact centre.

The good news is Justin has extensive experience in helping smaller businesses and contact centres (anything from 5 seats) through to large (1,000 + seats) with everything from establishing new (greenfield) operations through to transforming existing contact centres into award-winning operations.

Consulting to Australia and Beyond!

Justin is based in Melbourne, Australia, and he has worked extensively across the whole of Australia (including all capital cities and regional areas including Geelong VIC, Blue Mountains NSW and so on) as well as New Zealand, the Philippines and Singapore.

His experience has also extended to working with participants from Thailand, South Africa, USA, Malaysia, Fiji, PNG and more.

Ready to discuss your contact centre consulting requirements?

If you’d like to have a no-obligation conversation with Justin about your contact centre consulting requirements, contact him directly on +61 03 9492 2872 or email him directly at