The contact centre expert leaders call for a straight answer
Justin Tippett is one of the world’s leading call centre experts, with more than 35 years in and around contact centres, from the phones to the boardroom.
He founded ACXPA, the professional association for contact centre and CX professionals, and is the architect of its tools, standards and benchmarking. He also advises organisations independently through CX Consult.
As featured on
Plus podcasts including Fear & Greed, Outsource Accelerator and Sales Revolution
Why you can trust what he tells you
35+ years in contact centres
From frontline roles to senior executive positions running large-scale operations across Australia and New Zealand.
Founder and CEO of ACXPA
The architect of ACXPA’s tools, from benchmarking and calculators to maturity assessments and standards.
Chair of the Roundtables
Chairs the monthly Contact Centre Roundtable, regularly hosts the CX Roundtable, and presents The Customer Verdict podcast.
Co-creator of the standards
The global Contact Centre CX Standards, and the Australian Call Centre Rankings.
International awards judge
Judges contact centre awards internationally, so he sees what the best operations do differently.
Founder of CX Skills
Call centre training for every role, from frontline agents to leaders, with thousands of practitioners trained.
Want advice from someone the industry listens to?
Justin speaks at conferences, hosts ACXPA’s Roundtables and industry events, and is regularly asked for his view by media and technology leaders.
What you get when you bring him in
Justin has advised more than 100 organisations, from councils and not-for-profits to national and global brands.
He works with leaders across government, utilities, finance, telecommunications, health and private enterprise.
Clients value the same things: clarity, objectivity and commercial sense, delivered quickly.
Hands-on operational experience, not theory
Independent, practitioner-led and vendor-neutral
A current view of what's working across the industry
Straight answers, in days rather than months
“Overall the CX Consult team were easy to deal with and approached the review with a level of delicacy which built trust and rapport with our staff, therefore making them feel comfortable to raise issues without fear of reprisal.”Ryan O'Callaghan · Chief Operating Officer, Workskil Australia
Short, focused engagements that end in a clear plan
Listen first
Every engagement starts by understanding your goals and pain points, without assumptions.
Find the issues fast
A health check pinpoints what's working, what isn't and where the biggest gains are.
Leave you with a plan
Prioritised actions you can take forward, with support available if you want it.
Want more than a one-off review?
Through ACXPA, Justin gives contact centre and CX professionals benchmarking, standards, Roundtables and a community of peers.
Through CX Skills, your team can get the practical training to put a health check's recommendations into action.
Talk to Justin about your contact centre
Book a free 30-minute call. We'll talk through what's happening and whether a health check is the right fit. No obligation.
Prefer to talk? Call 03 9492 2872, Monday to Friday, 8:30am to 5:30pm Melbourne time. Or book a call above at a time that suits you.
Or email enquiries@cxconsult.com.au