Justin Tippett

Australia's Leading Voice in Customer Experience & Contact Centres

Justin Tippett has spent more than 30 years in and around the contact centre — from the phones to the boardroom — and today sits at the centre of the profession he helped shape. As the founder of ACXPA (the Australian Customer Experience Professionals Association), he convenes the people, the standards, and the conversations driving customer experience forward across the country.

That work is built on a foundation of deep, practical expertise — the kind you can't fake, and the kind that still makes him one of the most trusted independent advisors in the field.

Why people turn to Justin

• Decades of hands-on operational experience, working inside — and advising — some of Australia's best-known organisations.
• A trusted advisor to more than 100 businesses across Australia and beyond, valued for his clarity, objectivity and commercial acumen.
• Completely independent — no vendor commissions, no tech to sell, no hidden agenda.
• Founder of ACXPA and chair of its Roundtables, plus co-creator of both the Australian Contact Centre Quality Standards and the Australian Call Centre Rankings.

Whether you're after straight-talking expert guidance or want to plug into the wider profession, this is where to start.