Resources for CX & Contact Centre Professionals

Whilst we specialise in call centre health checks, we are also committed to helping progress the entire industry.

That’s why we built and managed CX Central in 2010 – Australia’s #1 website for Customer Experience, BPO and Contact Centre professionals that receives over 10,000 unique visitors every month looking for tips, thought leadership and some great industry tools.

And in October 2022, we launched the Australian Customer Experience Professionals Association (ACXPA) that connects the contact centre, customer experience, digital service and customer service professions in Australia to create better customer, business, career and industry outcomes.

So even if we can’t help you with some CX or contact centre consulting at this time, we’ve included some direct links below to some of our popular resources that may be of use to you now.

Free Industry Resources