Resources for CX & Contact Centre Professionals
Whilst we provide a range of paid consulting services, we are also committed to helping progress the entire industry.
That's why we built and manage CX Central - Australia's #1 website for Customer Experience, BPO and Contact Centre professionals that receives over 10,000 unique visitors every month looking for tips, thought leadership and some great industry tools.
So even if we can't help you with some CX or contact centre consulting at this time, we've including some direct links below to some of our popular resources that may be of use to you now.
By visiting the CX Central website you'll discover a range of our free resources to help you learn including an Erlang C Calculator, a comprehensive glossary, guides to outsourcing, hints and tips for call centre managers, articles on how to improve the customer experience, guides to call centre metrics and KPIs and a whole lot more!
We've also got an extensive CX Business Directory that has hundreds of suppliers of call centre, customer service and customer experience products and services including technology suppliers, recruitment agencies, outsourcers, trainers and more.
Free Industry Resources
- Search all the upcoming call centre and CX industry conferences, courses and events in Australia.
- Learn how to calculate how many agents you need to meet Service Levels.
- Listen to our Podcasts with leading Contact Centre & CX experts
- Discover all the acronyms, abbreviations and jargon used in the CX industry.
- Browse through all our articles written by industry experts on improving your CX
- Browse through articles on KPIs and Metrics in a contact centre.