Resources

Whilst we provide a range of paid consulting services, we also produce CX Central – Australia’s #1 website for Customer Experience and Contact Centre professionals that contains a heap of free call centre resources.

So even if we can’t help you with some contact centre consulting at this time, we’ve including some direct links below to some of our popular resources that may be of use.

By visiting the CX Central website you’ll discover a range of our free call centre resources to help you learn including an Erlang C Calculator, call centre glossary, guides to outsourcing, hints and tips for call centre managers, articles on how to improve the customer experience, guides to call centre metrics and KPIs and a whole lot more!

We’ve also got an extensive CX Business Directory that has hundreds of suppliers of call centre, customer service and customer experience products and services including technology suppliers, recruitment agencies, outsourcers, trainers and more.

Free Call Centre Resources