Resources

Whilst we provide a range of paid consulting services, we are also part of CX Group Australia who provide a range of free call centre resources and services to support call centre and contact centre professionals.

So even if we can’t help you with some contact centre consulting at this time, we’ve including some direct links below to some of our free resources on our popular CX Central website.

By visiting the CX Central website you’ll discover a range of our free call centre resources to help you learn including an Erlang C Calculator, call centre glossary, guides to outsourcing, hints and tips for call centre managers, articles on how to improve the customer experience, guides to call centre metrics and KPIs and a whole lot more!

We’ve also got an extensive Business Directory that has hundreds of suppliers of call centre, customer service and customer experience products and services including technology, recruitment, outsourcers, trainers and more.

Helpful Links