CX Consult call centre consultants in Australia

Customer Experience & Call Centre Consulting Services

Call Centre Health Checks

Get an independent review of your call centre along with a clear roadmap on how you can improve across performance, processes, technology and people capability.
Contact Centre Optimisation

We’ll identify ways to improve the efficiency of your contact centre, delivering cost benefits that will also improve your staff and customer satisfaction levels. 
Knowledge Management

One of the most effective and efficient ways to improve the CX, reduce costs and improve employee satisfaction – we offer a complete turnkey solution.
Executive Support

We provide a range of Executive Support services including guidance, expertise and support on CX matters for the busy executive or Board.
Call Centre Technology

Technology for CX & Contact Centres has never been more exciting, affordable and confusing! We’ll help guide you on the right solution for your business.
CX Strategy

Our expert team will work alongside you to build a CX and/or call centre strategy to maximise your business results with a new or existing contact centre.

What makes our CX and Call Centre consulting different

  • Real Experience

    Our consultants have decades of senior experience running award-winning contact centres and are recognised leaders within the CX industry.

  • Honest Advice

    We understand that every business is different and we provide real, practical advice learnt from decades of experience that works for your business, not ours.

  • Genuine Care

    We are passionate about our industry and ensuring we share our expertise and passion to help you and your business succeed.

We Practice What We Preach

CX Consult provide expert call centre consulting services

As well as providing call centre consulting and customer experience consulting services, we also provide a series of training programs across Australia.

From courses for new call centre agents to help with everything from sales to service, emerging leaders course, creating high-performance teams or our Customer Experience Management Fundamentals course, our consultants are passionate about sharing their skills and expertise to help embed the knowledge in your workforce so you don’t need to rely on consultants!

So if you’d rather upskill yourself or your team, you can find our upcoming courses on our CX Skills website.

Either way, we are here to make sure you get the support you need.

Full Transparency

We’re not a big consulting firm that has large overheads with offices, admin staff etc and we aren’t driven by having to meet never-ending revenue targets.  Our core team comprises of two people – Justin Tippett  and Derek Finch.

This ensures you know exactly who you will be engaging with and the experience that comes with it.

Where (or if) additional support is required, we have an extensive network of trusted partners to ensure we secure the best solution for your business.

CX Consult are the trusted call centre experts

Genuine Passion

Customer Experience consulting services in Australia

At CX Consult we live and breathe call centres and customer experience. Whether it’s chairing or speaking an industry conference, judging contact centre awards or writing articles, our team are actively involved in constantly promoting and supporting our industry.

Our popular website, CX Central is now the largest free resource for call centre professionals in Australia and it’s packed full of expert articles and resources including call centre calculators, an upcoming contact centre and customer experience conference and events list, call centre & CX glosssary, whitepapers and more.

Our recent clients include:

Recent CX Consult clients