Customer Experience & Call Centre Consulting Services
What makes our CX and Call Centre consulting different
Real Experience
Our consultants have decades of senior experience running award-winning contact centres and are recognised leaders within the CX industry.
Honest Advice
We understand that every business is different and we provide real, practical advice learnt from decades of experience that works for your business, not ours.
Independent
We are independent from all contact centre vendors and associations meaning you will always get independent advice on what’s best for your business.
We Practice What We Preach
As well as providing call centre consulting and customer experience consulting services, we also provide a series of training programs across Australia.
From courses for new call centre agents to help with everything from sales to service, emerging leaders course, creating high-performance teams or our Customer Experience Management Fundamentals course, our consultants are passionate about sharing their skills and expertise to help embed the knowledge in your workforce so you don’t need to rely on consultants!
So if you’d rather upskill yourself or your team, you can find our upcoming courses on our CX Skills website.
Either way, we are here to make sure you get the support you need.
We aren’t one of the ‘big guys’
We’re not a big consulting firm that has large overheads with offices, admin staff etc and we aren’t driven by having to meet never-ending revenue targets. In fact, we’re proud of the fact our core team comprises of just two people – Justin Tippett and Derek Finch.
This ensures you know exactly who you will be engaging with and the experience that comes with it.
Where (or if) additional support is required, we have an extensive network of trusted partners to ensure we secure the best solution for your business.
REPUTATION IS EVERYTHING
At CX Consult we live and breathe call centres and customer experience. Whether it’s chairing or speaking at an industry conference, judging contact centre awards or running Australia’s largest free resource for industry professionals CX Central, we are actively involved in promoting and supporting our industry.
And with decades of experience in the industry, it’s our reputation that we are most proud of.
All of our clients experience the same passion, clear independent advice and a genuine desire to make sure you get the right advice and support you need to make your business a success.
Our recent clients include:
