CX Consult are the contact centre and customer experience consulting experts in Australia

Real Experience

We have decades of senior experience running award-winning contact centres and are recognised leaders within the Contact Centre & CX industry.

Honest Advice

We understand that every business is different and we provide real, practical advice learnt from decades of experience that works for your business, not ours.

Independent

We are independent from all contact centre vendors and associations ensuring you receive independent advice on what’s best for your business.

CX Consult call centre consulting Australia Logo

Why choose CX Consult?

01.

Let the numbers speak!

We might be a small team but we have unprecedented experience in helping companies with their contact centre & CX strategy.

55+

Years
of Experience

50+

Organisations
we've worked in

100%

Satisfaction
of our customers

3

Countries where
we have clients.

02.

Testimonials

We're proud of the positive feedback from our customers in helping them with the contact centre and/or CX strategy.

Heather Crichton testimonial for CX Consult
Heather Crichton ( General Manager Member Success, PEXA )

For PEXA, the experience our members have with the system is paramount so when our user-base increased rapidly, it was critical we had the right processes in place to support the industry through best practice methodologies and systems. We know for many of our members, their concerns are time-sensitive so our first priority was ensuring access to our support centre in the most time-efficient way. 

We engaged CX Consult to conduct a health check on our support operations and provide a holistic view of what we were doing well, and where we could make quick and critical improvements.  We’ve since implemented a number of the recommendations made and wouldn’t hesitate in recommending CX Consult to other firms looking to lead the market in the support they provide.

03.

Our Customers

Since we launched in 2018 we've been humbled by the chance to work for a wide variety of clients in both the private and public sectors, from small contact centres through to large multi-site international operations.

Bege, customer of CX Consult
Mitsubishi motors., CX Consult customer
Viking Cruises, customer of CX Consult
Simply Energy logo 300x100
State Trustees logo
Chisholm logo 300x100
The Gordon, customer of CX Consult
PEXA uses CX Consult for their call centre
City of Casey uses CX Consult and CX Skills for call centre support.

04.

Meet our Consultants

CX Consult is a small but powerful team with over 55 years of senior contact centre management experience.

CEO & Senior Consultant

Justin Tippett

Justin has over 30 years of experience in the contact centre industry and is Australia's leading expert on CX and Contact Centres.

Consultant

Derek Finch

Derek has over 25 years of experience in various contact centre roles and is the former chair of the call centre industry association.

Book a free discovery session

Contact us today for a no-obligation discussion on how we can help your business.

Genuine Industry Leaders

While many claim to be customer experience or call centre ‘experts’, both Justin and Derek are the real deal.

With decades of operational experience from working on the phones through to senior executive roles, leadership roles at the call centre industry association, chairing or speaking at an industry conference, judging contact centre awards or as Chief Editor of Australia’s #1 resource for industry professionals CX Central, both Justin and Derek are actively involved in promoting, supporting and driving our industry.

And they really do practice what we preach! Justin also runs CX Skills, offering specialist courses for contact centres, customer service and customer experience professionals delivered by experts from across the globe ensuring our consulting is constantly aligned to industry best-practice.

Oh, and we're a bit different 

As a small boutique consulting business we don't take on numerous consulting engagements or 'bait and switch' consultants. We only take on a small number of clients and any one time and you'll always deal directly with us (in other words it will either be Justin or Derek conducting the consulting and writing your reports).

As both Justin and Derek are actively involved with a number of other industry-related businesses, we also aren't interested in padding out engagements or trying to sign you up for long-term 'transformation' projects.

We believe in empowering you with the right amount of information to make informed decisions - and you can then choose to engage us or others if additional work or expertise is required.

Australian Based

CX Consult is located in Melbourne and Adelaide and provides support across the Asia-pacific region

Book a Discovery Call

Contact us to have a no-obligation discussion about how CX Consult can help your business.

Careers

We're growing so if you'd like to join a company that is truly customer-focussed get in touch now