CX Consult call centre consultants in Australia

What makes our CX and Call Centre consulting different

  • Real Experience

    Our consultants have decades of senior experience running award-winning contact centres and are recognised leaders within the CX industry.

  • Honest Advice

    We understand that every business is different and we provide real, practical advice learnt from decades of experience that works for your business, not ours.

  • Independent

    We are independent from all contact centre vendors and associations meaning you will always get independent advice on what’s best for your business.

We Practice What We Preach

CX Consult provide expert call centre consulting services

As well as providing call centre consulting and customer experience consulting services, we also provide a series of training programs across Australia.

From courses for new call centre agents to help with everything from sales to service, emerging leaders course, creating high-performance teams or our Customer Experience Management Fundamentals course, our consultants are passionate about sharing their skills and expertise to help embed the knowledge in your workforce so you don’t need to rely on consultants!

So if you’d rather upskill yourself or your team, you can find our upcoming courses on our CX Skills website.

Either way, we are here to make sure you get the support you need.

Small and Humble

We’re not a big consulting firm that has large overheads with offices, admin staff etc and you won’t find us shouting from the rooftop about our services. Our core team comprises of just two people – Justin Tippett and Derek Finch and together, we’re proud of the customers we’ve been able to help (there’s a small list of them below).

By staying small, you know exactly who you will be engaging with and the experience that comes with it.

Where (or if) additional support is required, we have an extensive network of trusted partners to ensure we secure the best solution for your business.

CX Consult are the trusted call centre experts

Industry Leaders

Customer Experience consulting services in Australia

At CX Consult we live and breathe call centres and customer experience. Whether it’s chairing or speaking at an industry conference, judging contact centre awards or running Australia’s largest free resource for industry professionals CX Central, we are actively involved in promoting and supporting our industry.

And with decades of experience in the industry, it’s our reputation that we are most proud of.

All of our clients experience the same passion, clear independent advice and a genuine desire to make sure you get the right advice and support you need to make your business a success.

Our recent clients include:

Recent CX Consult clients

Ready to chat?

Contact us for a no-obligation chat about how we can help you improve your business. Call us now on 03 9008 7287 or send us a message.