CX Consult provide call centre and contact centre consultants

Popular Call Centre Consulting Services

Health Checks

Get an independent review of your centre along with clear recommendations on opportunities to improve across people, performance, processes and technology.
Optimisation

We’ll identify ways to improve the efficiency of your contact centre, delivering cost benefits that will also improve your staff and customer satisfaction levels. 
Outsourcing

With decades of contact centre outsourcing experience, we’ll help you through every phase of outsourcing your cx and call centre from procurement through to optimisation.
CX Strategy

Our expert team will work alongside you to build a CX and/or call centre strategy to maximise your business results with a new or existing contact centre.
RFI & RFP

We’ll provide the call centre expertise for your Request For Information (RFI)/Request For Proposal (RFP) process or we can manage the entire procurement process.
Recognition

When entering awards for individuals or your contact centre, we guide you through the entire process, from submitting your entry to celebrating your successes!

The CX Consult Difference:

  • Real Experience

    Our consultants have decades of senior experience running award-winning contact centres and are recognised leaders within the CX industry.

  • Real conversations

    We don’t use confusing consulting terms and theories. We offer real advice through real conversations without all the corporate fluff.

  • Real results

    We don’t make promises we can’t keep and that you can’t deliver. We’ll always give you honest advice on how you can achieve your objectives.

The call centre consulting health check specialists

Contact us today for a no-obligation discussion

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