Customer Experience & Call Centre Consulting Experts
What makes our CX and Call Centre consulting different
Real Experience
Our consultants have decades of senior experience running award-winning contact centres and are recognised leaders within the CX industry.
Honest Advice
We understand that every business is different and we provide real, practical advice learnt from decades of experience that works for your business, not ours.
Independent
We are independent from all contact centre vendors and associations meaning you will always get independent advice on what’s best for your business.
Industry Leaders
At CX Consult we live and breathe call centres and customer experience. While many claim to be ‘call centre experts’, both Justin and Derek are the real deal.
With decades of operations experience (from working on the phones through to senior executive roles), leadership roles at the call centre industry association, chairing or speaking at an industry conference, judging contact centre awards or Chief Editor of Australia’s largest free resource for industry professionals CX Central, both Justin and Derek are actively involved in promoting, supporting and driving our industry.
All of our clients experience the same passion, clear independent advice and a genuine desire to make sure you get the right advice and support you need to make your business a success.
Small and Humble
We’re not a big consulting firm that has large overheads with offices, admin staff etc and you won’t find us shouting from the rooftop about our services, we’d rather let our customers do the talking for us. Our core team comprises of two people – Justin Tippett and Derek Finch and together, we’re proud of the customers we’ve been able to help (there’s a small list of them below).
Either Justin or Derek lead all our consulting engagements ensuring you know exactly who you’ll be dealing with at all times with the comfort of knowing they have decades of experience to benefit your organisation.
We Practice What We Preach
As well as providing call centre consulting and customer experience consulting services, we also provide a series of training programs across Australia.
From courses for new call centre agents to help with everything from sales to service, emerging leaders course, creating high-performance teams or our Customer Experience Management Fundamentals course, our consultants are passionate about sharing their skills and expertise to help embed the knowledge in your workforce so you don’t need to rely on consultants!
So if you’d rather upskill yourself or your team, you can find our upcoming courses on our CX Skills website.
Either way, we are here to make sure you get the support you need.
Our recent clients include:
