Customer Experience & Call Centre Consulting Services
What makes our CX and Call Centre consulting different
We Practice What We Preach
As well as providing call centre consulting and customer experience consulting services, we also provide a series of training programs across Australia.
From courses for new call centre agents to help with everything from sales to service, emerging leaders course, creating high-performance teams or our Customer Experience Management Fundamentals course, our consultants are passionate about sharing their skills and expertise to help embed the knowledge in your workforce so you don’t need to rely on consultants!
So if you’d rather upskill yourself or your team, you can find our upcoming courses on our CX Skills website.
Either way, we are here to make sure you get the support you need.
We’re not a big consulting firm that has large overheads with offices, admin staff etc and we aren’t driven by having to meet never-ending revenue targets. Our core team comprises of two people – Justin Tippett and Derek Finch.
This ensures you know exactly who you will be engaging with and the experience that comes with it.
Where (or if) additional support is required, we have an extensive network of trusted partners to ensure we secure the best solution for your business.
At CX Consult we live and breathe call centres and customer experience. Whether it’s chairing or speaking an industry conference, judging contact centre awards or writing articles, our team are actively involved in constantly promoting and supporting our industry.
Our popular website, CX Central is now the largest free resource for call centre professionals in Australia and it’s packed full of expert articles and resources including call centre calculators, an upcoming contact centre and customer experience conference and events list, call centre & CX glosssary, whitepapers and more.