REAL EXPERIENCE
Decades of senior experience running award-winning contact centres and a recognised leader within the Contact Centre & CX industry.
HONEST ADVICE
Real, practical advice learnt from decades of experience (not textbooks) that drives measurable results for your business.
INDEPENDENT
Consulting that is independent of technology vendors ensuring you receive independent advice on what’s best for your business.
The Call Centre Health Check Expert
Experience that counts
While many claim to be customer experience or call centre ‘experts’, Justin Tippett is the real deal.
With decades of operational experience from working on the phones through to senior executive roles, chairing or speaking at industry conferences, judging contact centre awards or as Chief Executive Officer of the Australian Customer Experience Professionals Association (ACXPA), it’s fair to say Justin is at the forefront of promoting, supporting and driving the industry.
Justin is also the founder of CX Skills, a specialist training company that provides courses for contact centres, customer service and customer experience professionals delivered by experts from across the globe, ensuring he is constantly at the forefront, and driving, industry best-practice.
No hidden surprises
Justin only takes on a small number of short-term clients and personally conducts all the consulting himself, so you know exactly who and what you are paying for.
As Justin is actively involved with several other industry-related businesses, he has no interest in trying to sign you up for long-term ‘transformation’ projects or conducting extensive research that add no value or add significantly to your costs.
Rather, he uses his 30+ years of experience to empower you with the right amount of information you need to make informed decisions – and he can then help you to engage others if decide you need additional work or expertise as required.