About CX Consult

CX Consult is the solo consultancy of Justin Tippett, one of Australia's leading experts in contact centres and customer experience.

With decades of senior-level experience across both corporate and public sectors, Justin brings holistic insight, practical expertise, and a no-BS approach to helping organisations navigate the complex world of contact centres, CX strategy, workforce planning, and operational performance.

These days, Justin spends most of his time running the Australian Customer Experience Professionals Association (ACXPA), but still offers limited consulting services for organisations who are looking for deep expertise, fast impact, and honest advice.

Whether you're facing staffing challenges, struggling with service quality, need help with vendor selection, or just want an expert eye on your operations, you'll get straight-talking, senior-level support—without the overheads of a big consulting firm.

Everything is delivered personally by Justin. No juniors, no handballing—just real industry knowledge from someone who's been there, done that, and is still leading the industry today.

If you’d like to see what that looks like in action, check out what clients have said about working with Justin.