Call Centre Award Submission Support
Win the recognition your contact centre deserves — with expert guidance from one of the industry’s most experienced awards judges.
Maximise Your Chance of Success
Whether you’re aiming for a national title or a global honour, preparing for a contact centre award submission can be overwhelming — from written entries and video components to stakeholder interviews and panel judging.
I’ve been on both sides of the table — a multiple award winner myself, and a long-standing judge for local and international award programs, including head judging roles and global judging panels.
I now help organisations sharpen their submissions and stand out from the competition — giving your team the best possible shot at walking away with a trophy.
How I Can Help
📄 Award Submission Writing
From one-page entries to complex online applications, I’ll help craft compelling submissions that bring your achievements to life — with clear structure, evidence-based impact, and language that resonates with judges.
🎥 Video Planning & Production
Many awards now include a video component — whether it’s a virtual tour, interviews, or team showcase. I can help script, shoot and edit a professional, polished video that captures the essence of your story.
🎤 Interview Coaching & Preparation
Finalist interviews can make or break an award outcome. I’ll help you prepare with tailored coaching so you know what to expect, how to answer confidently, and how to leave a lasting impression with the judging panel.
❓ What You Need to Know
Can you guarantee we’ll win?
No one can promise that. But I’ll make sure your submission is strategic, well-presented and aligned to what judges are actually looking for — giving you a significantly better chance of success.
What award programs do you support?
I support all major Australian and international award programs focused on customer service and contact centres. This includes:
- 🎯 Individual Awards — e.g. Agent of the Year, Team Leader of the Year
- 👥 Team Awards — e.g. Support Team of the Year, Best CX Team
- 🏢 Centre Awards — e.g. Best Contact Centre (Small, Medium, Enterprise)
- 🌏 Organisational Awards — e.g. Customer Experience Excellence
What’s usually involved in an award entry?
Each program varies — but most will include a mix of the following:
- ✍️ Written submission (from 500 to 5,000+ words)
- 🎥 Video submission (scripted or informal)
- 📞 Interview with judges (phone or in-person)
- 🏠 Optional site tour or customer/staff testimonials
Ready to Shine?
If you’re entering a call centre or customer service award and want expert guidance on how to stand out — let’s chat.