Free Call Centre Industry Resources
If you're working in contact centres or customer experience, the Australian Customer Experience Professionals Association (ACXPA) is your go-to source for practical, high-value resources — no fluff, no vendor sales push, just expert tools, training, rankings and community.
Contact Centre Roundtables
Join monthly expert-led discussions on what’s shaping the contact centre industry right now.
Call Centre Rankings
See which centres are setting the bar — and learn how to get yours ranked.
Benchmarking Services
Measure and compare your contact centre performance with ACXPA’s robust benchmarking solutions.
CX Standards
Explore the Australian Contact Centre Quality Standards — what good looks like across phone, email, chat and more.
CX Skills Training
Upskill with practical courses for frontline staff, team leaders, WFM, QA, CX pros and contact centre managers.
Contact Centre Glossary
Look up 500+ acronyms, terms and definitions specific to CX and contact centres.
Erlang Calculators
Run staffing and service level models with free Erlang calculators used across the industry.
Expert Articles
Read vendor-free, practical articles from people who’ve lived and breathed CX and contact centres.
Courses & Events
Browse upcoming events, live training sessions and free CX & contact centre roundtables.
Want Full Access?
Unlock all dashboards, calculators, rankings, self-paced training and more — join ACXPA today and become part of Australia’s most practical, independent CX and contact centre network.
Explore ACXPA Memberships