The contact centre expert leaders call for a straight answer
Justin Tippett has spent more than 30 years in and around contact centres, from the phones to the boardroom.
Today he leads ACXPA, convening the people, standards and conversations shaping the profession, and advises organisations independently through CX Consult.
Why you can trust what he tells you
30+ years in contact centres
From frontline roles to senior executive positions running large-scale operations, public and private.
Founder and CEO of ACXPA
The professional association for contact centre and CX professionals, now growing beyond Australia.
Chair of the Roundtables
Hosts ACXPA's monthly CX and Call Centre Roundtables and The Customer Verdict podcast.
Co-creator of the standards
The global Contact Centre CX Standards, and the Australian Call Centre Rankings.
International awards judge
Judges contact centre awards internationally, so he sees what the best operations do differently.
Founder of CX Skills
Practical training for contact centre and CX teams, from frontline agents to leaders.
What you get when you bring him in
Justin has advised more than 100 organisations, from councils and not-for-profits to national and global brands.
Clients value the same things: clarity, objectivity and commercial sense, delivered quickly.
Hands-on operational experience, not theory
Completely independent: no vendor commissions, no tech to sell
A current view of what's working across the industry
Straight answers, in days rather than months
“Overall the CX Consult team were easy to deal with and approached the review with a level of delicacy which built trust and rapport with our staff, therefore making them feel comfortable to raise issues without fear of reprisal.”Ryan O'Callaghan · Chief Operating Officer, Workskil Australia
Short, focused engagements that end in a clear plan
Listen first
Every engagement starts by understanding your goals and pain points, without assumptions.
Find the issues fast
A health check pinpoints what's working, what isn't and where the biggest gains are.
Leave you with a plan
Prioritised actions you can take forward, with support available if you want it.
Want more than a one-off review?
Through ACXPA, Justin gives contact centre and CX professionals benchmarking, standards, Roundtables and a community of peers.
Through CX Skills, your team can get the practical training to put a health check's recommendations into action.
Talk to Justin about your contact centre
Book a free 30-minute call. We'll talk through what's happening and whether a health check is the right fit. No obligation.
Prefer to talk now? 03 9492 2872
Or email enquiries@cxconsult.com.au