Call Centre Procurement Support That Gets Results
Whether you’re purchasing call centre technology, exploring outsourcing, or preparing a formal RFI, RFQ or RFP process, I can help you get it right — and avoid costly mistakes.
Why Procurement Needs a Contact Centre Expert
Most procurement teams are skilled at managing the process — but call centre solutions are rarely straightforward. From hidden tech limitations to unclear SLA commitments, the risk of selecting the wrong vendor is real. And expensive.
With decades of experience on all sides — vendor, outsourcer, and client — I know exactly where the gaps are, and how to close them. Whether you’re running a competitive tender or just need a sounding board, I’ll help you navigate the complexity with confidence.
Get Help at Any Stage
I can support your procurement efforts in any way that suits you — from writing or reviewing your RFI/RFP/RFQ documents, to managing the full process end to end. You’ll get clear comparisons, aligned expectations, and a much better outcome.
- Need a shortlist of recommended vendors? Use the free CX Connect service to match with qualified outsourcers.
- Want to avoid vague, unhelpful supplier responses? I’ll help you write documentation that gets clear, apples-to-apples answers.
- Not sure if you even need an RFP? I can help you decide the best approach — especially for smaller businesses that don’t need the full tender process.
- Already have a procurement team? I can complement their process by providing call centre-specific expertise and acting as an independent sounding board throughout.
- Just need some expert advice? Sometimes a quick call or second opinion is all it takes to avoid a costly mistake. I’m here for that too.
Small Business? You Still Deserve the Right Advice
Just because you don’t have a procurement team doesn’t mean you should fly blind. I’ll help you make smart, well-informed decisions — especially if this is your first time engaging external technology or outsourcing providers.
Let’s Talk
If you’re about to go to market, already knee-deep in the process, or just need a second opinion, I’m happy to help. Reach out and we can chat about what support makes sense for you.