Justin Tippett

Australia’s Leading Contact Centre Expert

With a 30+ year career that spans every role in the contact centre — from the phones to the boardroom — Justin Tippett brings unmatched expertise, practical insight, and a deep understanding of what makes contact centres thrive.

Why people turn to Justin

• Decades of hands-on operational experience working inside — and advising — some of Australia’s best-known organisations.
• Trusted advisor to 100+ businesses across Australia and beyond, offering clarity, objectivity and commercial acumen.
• Completely independent — no vendor commissions, no selling tech, no ulterior motives.
• Chair of the ACXPA Roundtables and co-creator of both the Australian Contact Centre Quality Standards and the Australian Call Centre Rankings.

If you want expert guidance without the fluff — this is where to start.

Start the Conversation