CX Consult Experience

The core expertise of CX Consult was initially founded in contact centres and customer service, and over the years, this has evolved into the emerging skill of customer experience (CX).

Whilst there are some common traits in high-performing contact centres and customer-centricity regardless of the industry vertical, location or size, we’ve also been around long enough to recognise that there are some nuances that exist in particular industries.

CX Consult has extensive experience across multiple industry verticals, including:

• Public sector
• Not For Profit
• Councils
• Education
• Energy
• Finance
• FMCG
• Health
• Retail

So whether you need to improve your contact centre/customer contact teams or you need to transition to a customer-centric business, we have a range of solutions designed to help.

From Contact Centre Reviews and Health Checks, Technology advice, Contact Centre Optimisation, KPI setting, Knowledge Management, Digital Adoption, Contact Centre Outsourcing and more through to CX consulting services including Strategy design, Customer Journey Mapping, Voice of the Customer programs, etc we’re ready to help your business with clear, actionable advice that delivers results.

Where We Consult

Justin is based in Melbourne, Australia; however, as a consultant, he’s used to life on the road, in addition to being well-versed in using Zoom, Teams etc. as needed.

Whether it’s the main capital cities such as Melbourne, Sydney, Adelaide, Brisbane, Hobart, Perth,  Canberra and Darwin or regional locations like Geelong, Gold Coast, Sunshine Coast, the Blue Mountains, Woolongong etc. we can provide you with the consulting support and assistance you need.

But it’s not just within Australia, we’ve been happy to provide consulting services in New Zealand, the Philippines and Papua New Guinea to name a few and nowhere is off limits!

Whilst there are some local nuances and customer preferences that can and do change by location, the principles of great contact centre management and great customer experiences are consistent across the globe.

Recent customers

We’ve been grateful for the opportunity to work with some amazing companies that have invested in improving the customer and employee experience.

Below are just a selection of the companies CX Consult has worked with recently over the past few years.

You may also be interested in reading our Customer Testimonials >