Call Centre Procurement
For many large businesses, corporate governance and/or procurement will require you to issue a formal Requests for Information (RFI), Requests for Quotes (RFQ) or a Request for Proposal (RFP) when you need to engage a third-party or purchase a product or service.
Whether its an RFI, RFP or RFQ, each serves a different purpose but the end objective is the same. To ensure you receive the best possible value that will meet your business requirements.
Done correctly, the responses from suppliers will enable you to make fair and accurate comparisons to make the best decision for your business.
The devil really is in the detail – and with over 50 years of experience in our team you can tap into our experience for as little or as much as you need.
Our Procurement Services
We have extensive procurement experience in writing, responding and facilitating RFIs, RFPs and RFQs for call centre, outsourcing and customer service products and services. This provides us with a unique perspective that results in well written, high-quality documentation that can be clearly understood by both parties to get the best outcome for your business.
Procurement for technology and outsourcing, in particular, can be a complex process and even for those with call centre experience, going to market can be a daunting process. Without the right structures in place, you could be wasting precious time and money if you are not extremely clear with your requirements and worse still, end up with a supplier that won’t meet your requirements.
Whether you just need a call centre expert to provide some guidance in particular areas or you require facilitation of the entire process, we’re here to help.