Customer Experience & Call Centre Consulting Experts

CX Consult provides a range of services and solutions to help improve your contact centre and customer experience outcomes. Some of our services include:

Call Centre Health Assessment

Get an independent review of your call centre along with a clear roadmap on how you can improve across performance, processes, technology and people capability.
Contact Centre Optimisation

We’ll identify ways to improve the efficiency of your contact centre, delivering cost benefits that will also improve your staff and customer satisfaction levels. 
Knowledge Management

One of the most effective and efficient ways to improve the CX, reduce costs and improve employee satisfaction – we offer a complete turnkey solution.
Executive Support

We provide a range of Executive Support services including guidance, expertise and support on call centre and CX matters for the busy executive or Board.
Call Centre Technology

Technology for CX & Contact Centres has never been more exciting, affordable and confusing! We’ll help guide you on the right solution for your business.
Contact Centre & CX Strategy

Our expert team will work alongside you to build a CX and/or call centre strategy to maximise your business results with a new or existing contact centre.

What makes our CX and Call Centre consulting different

[info_list position=”top” style=”circle with_bg” icon_color=”#636363″ font_size_icon=”50″ icon_border_style=”solid” icon_border_size=”3″ border_color=”#639941″ eg_br_style=”none”][info_list_item list_title=”Real Experience” list_icon=”Defaults-graduation-cap mortar-board” title_font_style=”font-weight:bold;” title_font_size=”desktop:20px;”]We have decades of senior experience running award-winning contact centres and are recognised leaders within the CX industry.[/info_list_item][info_list_item list_title=”Honest Advice” list_icon=”Defaults-check” title_font_style=”font-weight:bold;” title_font_size=”desktop:20px;”]We understand that every business is different and we provide real, practical advice learnt from decades of experience that works for your business, not ours.[/info_list_item][info_list_item list_title=”Independent” list_icon=”Defaults-user” title_font_style=”font-weight:bold;” title_font_size=”desktop:20px;”]We are independent from all contact centre vendors and associations meaning you will always get independent advice on what’s best for your business.[/info_list_item][/info_list]

Industry Leaders

While many claim to be customer experience or call centre ‘experts’, both Justin and Derek are the real deal.

With decades of operations experience (from working on the phones through to senior executive roles), leadership roles at the call centre industry association, chairing or speaking at an industry conference, judging contact centre awards or Chief Editor of Australia’s largest free resource for industry professionals CX Central, both Justin and Derek are actively involved in promoting, supporting and driving our industry.

All of our clients experience the same passion, clear independent advice and a genuine desire to make sure you get the right advice and support you need to make your business a success.

Small and Humble

We’re not a big consulting firm that has large overheads with offices, admin staff etc and you won’t find us shouting from the rooftop about our services, we’d rather let our customers do the talking for us. Our core team comprises of two people – Justin Tippett and Derek Finch and together, we’re proud of the customers we’ve been able to help (there’s a small list of them below).

Either Justin or Derek lead all our consulting engagements ensuring you know exactly who you’ll be dealing with at all times with the comfort of knowing they have decades of experience to benefit your organisation.

We Practice What We Preach

As well as providing call centre consulting and customer experience consulting services, we also provide a series of training programs across Australia.

From courses for new call centre agents to help with everything from sales to service, emerging leaders course, creating high-performance teams or our Customer Experience Management Fundamentals course, our consultants are passionate about sharing their skills and expertise to help embed the knowledge in your workforce so you don’t need to rely on consultants!

So if you’d rather upskill yourself or your team, you can find our upcoming courses on our CX Skills website.

Either way, we are here to make sure you get the support you need.

Recent clients we’ve worked with:

Ready to chat?

Contact us for a no-obligation chat about how we can help you improve your business. Call us now on 03 9008 7287 or send us a message.